• SHIPPING & RETURNS


    Shipping

    Online sales will be processed Monday through Friday during standard business hours 10-5pm CST.  Orders placed before 12pm CST will be processed the same day (excluding holidays).  Any orders received after this time will be processed the next business day.  Delays in credit card approval may delay delivery.

    Saturday delivery is not available for online transactions.  Orders placed on Friday before 12pm CST with next-day shipping, will be delivered the following Monday.

    Inclement weather procedures are the same as FedEx, as they are our primary carrier.

     

    SHIPPING FEES
    within the U.S. (excluding Hawaii, Alaska and Puerto Rico)


    Ground

    • FedEx shipping (7-10 business days) $15


    Expedited FedEx shipping

    • 3 day shipping $25
    • 2 day shipping $35
    • Next day shipping $50

    INTERNATIONAL SHIPPING

    We do offer international shipping.  

    • FedEx International Economy (7-10 business days)
    • FedEx International Priority (3-5 business days)


    Shipping prices and customs duties vary by country and are the responsibility of you, the recipient.  All prices are expressed in U.S. dollars.

    All shipments are insured for the value of the merchandise and require an adult signature.  
    Prices do not include tax.  Applicable sales tax will be applied to the orders shipped in Texas.

    For particular or specific shipping questions or requirements, please contact us at

    shop@urbanflowergrangehall.com or at 214.443.0600

    MERCHANDISE AND FULFILLMENT

    Online stocks are limited to our online and physical store.  We will make every attempt to fulfill your order, and present accurate stock levels via our website.  All web orders are subject to acceptance and availability.   Once your order is placed, you will receive acknowledgment of your order.  Shipments are only processed once payment and delivery details have been approved.  You will also receive an order and shipping confirmation via email once your items have shipped.  Your package should arrive within 1-10 business days based on your location and selected shipping method.

    ORDER CHANGES AND CANCELLATION

    Please confirm billing and shipping information before placing your order.  Once an order has been placed, it cannot be altered or cancelled.  Once a package has shipped, we cannot make changes to the delivery address.

    At this time, we are only able to ship to a single address per transaction.  If you wish to send to multiple addresses, you will need to complete a separate order for each individual address.

    RETURNS AND EXCHANGES

    Regular priced merchandise may be returned to Grange Hall for exchange or store credit only.
    All jewelry is final sale and cannot be returned or exchanged.  
    All perishables are final sale and cannot be returned or exchanged.
    All sale items are final and cannot be returned or exchanged.  

    Returns must be postmarked within 14 days of order date, or returned to our store location.  All goods must be returned in the same condition as they were received: intact, unopened, unworn or unused, and with original and specific packaging.  Used merchandise cannot be returned unless defective.

    Returns not meeting these criteria will not be accepted and will be returned to the customer.

    The customer is responsible for return shipping costs.
    Please include a copy of your receipt with any returned items.
    We recommend retaining the tracking number for your return package.

    Grange Hall does not accept liability for shipping loss or damage of returned goods.  We are not responsible for insurance costs for returned items, nor are we responsible for any uninsured items that are not received.

    Returns will be processed within three business days of receipt of returned goods.  You will receive email confirmation when your return has been processed.

    Items should be returned to:

    Grange Hall
    4445 Travis Street
    Dallas, TX 75205

    If you have any questions, please contact us at shop@urbanflowergrangehall.com or at 214.443.0600