• FAQs


    What Method of Shipping Does Grange Hall Offer?

    Online sales will be processed Monday through Friday during standard business hours 10-5pm CST.  Orders placed before 12pm CST will be processed the same day (excluding holidays).  Any orders received after this time will be processed the next business day.  Delays in credit card approval may delay delivery.

    Saturday delivery is not available for online transactions.  Orders placed on Friday before 12pm CST with next-day shipping, will be delivered the following Monday.

    Inclement weather procedures are the same as FedEx, as they are our primary carrier.



    Can I ship my order internationally?

    We do offer international shipping.  

    • FedEx International Economy (7-10 business days)
    • FedEx International Priority (3-5 business days)


    Shipping prices and customs duties vary by country and are the responsibility of you, the recipient.  All prices are expressed in U.S. dollars.

    All shipments are insured for the value of the merchandise and require an adult signature.  
    Prices do not include tax.  Applicable sales tax will be applied to the orders shipped in Texas.

    For particular or specific shipping questions or requirements, please contact us at

    shop@urbanflowergrangehall.com or at 214.443.0600

     

    Does Grange Hall Accept Returns/Exchanges?

    Regular priced merchandise may be returned to Grange Hall for exchange or store credit only.
    All jewelry is final sale and cannot be returned or exchanged.  
    All perishables are final sale and cannot be returned or exchanged.
    All sale items are final and cannot be returned or exchanged.  

    Returns must be postmarked within 14 days of order date, or returned to our store location.  All goods must be returned in the same condition as they were received: intact, unopened, unworn or unused, and with original and specific packaging.  Used merchandise cannot be returned unless defective.

    Returns not meeting these criteria will not be accepted and will be returned to the customer.

    The customer is responsible for return shipping costs.
    Please include a copy of your receipt with any returned items.
    We recommend retaining the tracking number for your return package.

    Grange Hall does not accept liability for shipping loss or damage of returned goods.  We are not responsible for insurance costs for returned items, nor are we responsible for any uninsured items that are not received.

    Returns will be processed within three business days of receipt of returned goods.  You will receive email confirmation when your return has been processed.

    Items should be returned to:

    Grange Hall
    4445 Travis Street
    Dallas, TX 75205

    If you have any questions, please contact us at shop@urbanflowergrangehall.com or at 214.443.0600


    Jewelry

    All jewelry sales are final.For exchanges or gift returns

    Fragrance and Cosmetics

    
Returns must be unused, unopened, in original packaging, and mailed within 30 days for a credit or exchange to be issued.

    What payment Methods Does Grange Hall Accept?

    • American Express
    • Visa
    • MasterCard
    • 
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